IMPORTANT
For reservations made through an online reservation platform, the valid 'Terms & Conditions' are those of that reservation platform.
Those shown below are valid for reservations made directly through the website www.livinglascanteras.com

What is the payment method?
To confirm a booking on our website, you will be required to pay 100% of the stay's cost by credit card.

You must take into account the following points:

- Deposit: All bookings made through our website require a €100 deposit.
- Withholding of €100: Once your booking is confirmed, you will be asked to complete the '5-Step Registration'. During this registration, a €100 hold will be placed on your card as a damage deposit.
7 days after your departure, this €100 hold will be automatically released, provided there are no significant cleaning issues or damage to the structure or contents beyond normal wear and tear.

What is our cancellation policy?
- 15-day cancellation policy: it's the one bookings made through our website have. This means that if you cancel your reservation more than 15 days before the arrival date, we will refund you the full amount paid.

- Bookings cancelled more than 15 days prior to the arrival date will receive a full refund of the amount paid up to that point, minus the fee charged by our payment gateway - Stripe.com, which is:
· 1.5% + €0.25 if the refund is made to a consumer VISA, MasterCard, American Express, Discover, Diners Club, Maestro, Cartes Bancaires, and UnionPay card from an EU country, plus Iceland, Liechtenstein, and Norway.
· 1.9% + €0.25 if the refund is made to a commercial, corporate, or business VISA or MasterCard from an EU country, plus Iceland, Liechtenstein, and Norway.
· 2.5% + €0.25 if the refund is made to the United Kingdom.
· 3.25% + €0.25 if the refund is made to any other country not listed above.

Bookings cancelled 15 days or less before the arrival date will not receive a refund.
If you wish to cancel your reservation at any time, you must let us know by sending an email to [email protected]

Exception to the cancellation policy for website bookings
If, within 15 days or less of your arrival, your transport to the island is cancelled or you suffer from a justified illness that prevents you from travelling, we will hold the amount already paid so you can use it for a future stay at the same property on any available date.

PERSONAL DATA PROTECTION
In accordance with current regulations on data protection, it is informed that personal data collected through the website forms.
The identity of the DATA CONTROLLER is Juan Betancor Fernández, DNI 54071746B, Calle Galileo 2, Las Palmas de Gran Canaria, Las Palmas, and contact email [email protected].
The collection and automated processing of personal data are intended to maintain the business relationship and to perform tasks such as providing information, training, advice, and other activities specific to the DATA CONTROLLER.
This data will only be shared with entities required to fulfil the stated purpose.
The DATA CONTROLLER implements the necessary measures to ensure the security, integrity, and confidentiality of the data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding the processing of personal data and the free movement of such data.
The user may at any time exercise the rights of access, objection, rectification, and erasure as recognised in the aforementioned Regulation (EU). Users can exercise these rights by sending an email to [email protected].
The user declares that all data provided by them is true and correct, and undertakes to keep it up to date by informing the DATA CONTROLLER of any changes.

PURPOSE OF THE PROCESSING OF PERSONAL DATA
We will process your personal data collected through the website for the following purposes:

1) If goods and services offered through the website are contracted, the purpose is to maintain the contractual relationship and manage, administer, provide information, and improve the service.
2) Sending information requested through the contact forms.
3) Sending newsletters, as well as commercial communications for promotions and/or advertising by the DATA CONTROLLER.

Please note that you can oppose the sending of commercial communications through any means and at any time by sending an email to the address provided above.
The fields in these records must be completed; without providing this data, it is not possible to fulfil the stated purposes.

HOW LONG WILL THE PERSONAL DATA COLLECTED BE KEPT?
The personal data provided will be kept for as long as the commercial relationship is maintained or until you request its deletion, and for the period during which legal responsibilities may arise from the services provided.

For further information: https://livinglascanteras.com/en/legal/#privacidad